Manage your policy

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Your business insurance. Your online account.

AXA business insurance gives you a personal AXA Account where you can keep your important policy documents safe and adjust your details online at any time. You're in control with AXA. It's your business insurance.

Instant access to your policy information

Your AXA Account gives you access to your business insurance documents online anytime, anywhere and from any computer.

In your AXA Account you can:

• View and print your policy documents
• Check your cover in your personalised policy wording
• Save PDFs of policy documents to send to your clients

Don't wait for paperwork to arrive in the post. We save everything for you in your AXA Account. That way you know that whenever you need your policy details, they're safely stored online. We can also send copies to you by post, but may ask you to pay an admin fee.

Log in to My AXA Account to view your documents

Adjust your cover in minutes

Today's businesses never stand still. That's why we've made it simple for you to update your insurance if your requirements change.

In your AXA Account you can:

• Choose cover options to increase your protection
• Change the number of your employees
• Adjust your company information

Some changes you make may affect the cost of your business insurance. Whether the cost rises or goes down, making the adjustment yourself in your AXA Account can save you money.

If you prefer not to adjust your policy yourself, we can do so for you but we reserve the right to charge an administration fee for any change or correction we make on your behalf.

Log in to My AXA Account to adjust your cover

Renewals

AXA gives you peace of mind at all times. So your business is continually covered, AXA business insurance renews automatically. When your renewal is due we'll send you an email so you can review your cover and renewal price. Staying with AXA is so easy. Providing you don't make any changes and we don't tell you otherwise, payment will be taken from the same method as before, your business insurance will renew and you'll have AXA protecting you for another year.

Cancellations

If you change your mind or if your circumstances change and you wish to cancel your business insurance, you will need to contact us.

Providing a claim has not been made, notified or is outstanding, it is possible to cancel your insurance and receive a refund.

You will get all your money back, minus an administration fee of £15, if you cancel your cover within 14 days of setting it up (the 'cooling off period') - it's as if your policy has never been in force.

Unless you are a member of a professional body which does not allow you to cancel your professional indemnity insurance once you have taken it, you can cancel your policy after the cooling off period and receive a pro-rata refund less an administration fee of £30.

To talk to us about cancelling your business insurance, call 0845 606 0940

Lines are open Monday to Friday 8am to 6pm.

Complaints

Our aim is to give you the highest standards of customer service, so we take any complaint seriously. If you are not happy with any aspect of our service, please contact us.

At AXA we work quickly and efficiently to resolve all complaints we receive. We regularly publish information on recent complaints for you to view.

For your business insurance from AXA, get a business insurance quote

Time is money, they say. So when you're running your own company, insurance needs to be quick to arrange and easy to control. For the most convenient way to manage your business insurance, choose AXA. With your FREE online account, you can really take charge of your cover.

Business insurance for today's businesses
As well as being able to arrange professional indemnity insurance, public liability insurance and employers' liability insurance in minutes online, you can now manage your business insurance policy from your own personal and secure online account. There's no need to pick up the phone or wait for the post – it's quick and easy to do everything you need to whenever you want by using your AXA Account.

No paperwork in the post
Think of your AXA Account as a virtual filing cabinet, where you can keep all your vital business insurance policy documents and certificates safe in one place. If your work takes you from place to place, like contractors, insurance documents are the last things you want to carry with you. With AXA, you don't need to. If you're a tradesman, insurance paperwork can easily get lost or damaged on site, so it's great to know you always have an electronic copy safe and sound in your AXA Account.

Easy access anywhere
You can log in to your account from any computer anywhere in the world. If you're with a client or a potential new customer and need to show you're covered, simply go to your AXA Account for the documents you want.

No need to call
Whenever you need to update your company insurance or add a new cover option to increase your protection, your AXA Account makes it easy. You don't have to arrange a meeting with a broker, or take time away from your work to make a long phone call in office hours. You can make most changes online in no time, and it won't cost you a penny in admin charges.

A valuable tool, free of charge
Your AXA Account protects your privacy, keeps your paperwork safe, and enables you to take charge of your insurance. For tradesmen, it's the perfect tool for the job of managing your insurance. For consultants and management professionals, it gives you valuable time to concentrate on what you do best – running your business, your way.

Get an AXA business insurance quote