Business insurance claims |
Expert help when you need it most
Our specialist business insurance claims team can help make a difficult situation seem a lot easier. If you are faced with a claim on your business insurance, you can rely on expert support with AXA.
Before you contact us about a claim:
- Take all reasonable steps to prevent further loss or damage, recover lost property and otherwise minimise the claim.
- Do not discuss, accept, negotiate, pay, settle, admit or deny any claim before speaking with us.
- In the event of any loss or damage caused by malicious persons such as thieves, vandals or rioters, contact the police immediately and get a crime reference number.
- Check your policy documents to find out what's covered and what excess is payable.
- Look at our Frequently Asked Questions if you need useful advice about the claims process.
- Finally, before contacting us, please make sure you have your policy number to hand along with any other relevant information that you may need to refer to.
Contacting us about a business insurance claim
For expert support with your business insurance claim, simply click the claim type below for the contact details you need.
Professional indemnity insurance claims
The reassurance you need from our specialist PI insurance claims team.
Be sure to tell us as soon as possible if a professional indemnity insurance claim is made against your business or you become aware of a situation which may result in a claim being made – such as a letter of complaint you have received or a client who is refusing to pay due to a mistake made in your work. This is a condition of our cover.
The PI insurance claims team expertly handles claims relating to:
- Breach of professional duty and claims costs
- Breach of confidentiality
- Bodily injury
- Court attendance costs
- Defamation
- Dishonesty of employees
- Infringement of copyright
- Loss of documents
New claims: To register a new claim, call our professional indemnity insurance claims team on 0845 600 2715*
You can also register a new claim by emailing prof.indclaims@axa-insurance.co.uk
Existing claims: For information on an existing PI insurance claim, call 0844 381 4418* or email axaclaims@collegiate.co.uk
Registered professional indemnity insurance claims will be handled on behalf of AXA by Collegiate Claims, a trading name of Collegiate Management Services Ltd.
*Lines are open Monday to Friday 9am to 5pm.
Public liability insurance claims
Accidental injury or property damage claims made by a member of the public.
Be sure to tell us as soon as possible if a public liability insurance claim is made against your business or you become aware of a situation which may result in a claim being made – such as a member of the public suffering an injury in your workplace. This is a condition of our cover.
To register a new public liability insurance claim or for information on your existing claim, call our business insurance claims team on 0845 600 2715* or email liabilityAXAsolutions.INS@axa-insurance.co.uk.
*Lines are open Monday to Friday 9am to 5pm.
Employers' liability insurance claims
Support with claims for injury and illness made by someone working for you.
Be sure to tell us as soon as possible if an employers' liability insurance claim is made against your business or you become aware of a situation which may result in a claim being made – such as an employee being injured at work. This is a condition of our cover.
To register a new employers' liability insurance claim or for information on your existing claim, call our business insurance claims team on 0845 600 2715* or email liabilityAXAsolutions.INS@axa-insurance.co.uk.
*Lines are open Monday to Friday 9am to 5pm.
Business equipment claims
It's quick and easy to report loss or damage to your business equipment.
If you have selected business equipment as part of your insurance cover, you can claim for repairs or replacements after accidental damage or loss.
To register a new business equipment claim or for information on your existing claim, call our business insurance claims team on 0845 600 2715* or email axasolutionsclaims@axa-insurance.co.uk
*Lines are open Monday to Friday 9am to 5pm. Outside of these times, calls that require emergency assistance will be transferred to an emergency number.
All other business insurance claims
AXA can offer the support you need if your business is facing a claim.
To register a new claim or for information on your existing business insurance claim, call our claims helpline on 0845 600 2715* or email axasolutionsclaims@axa-insurance.co.uk
*Lines are open Monday to Friday 9am to 5pm.
Get a business insurance quote and you can rely on expert support from AXA.
Not sure what you need?
AXA. Your business insurance
Professional
indemnity insurance
Up to £5 million cover for your business in case a claim is made against your work. It’s protection and peace of mind if you provide advice or services to clients.
Public
liability insurance
Up to £10 million legal liability cover in case a claim for accidental injury or property damage is made against your business by a third party.
Employers’
liability insurance
Legally required if you employ people. AXA gives you £10 million legal liability cover and great peace of mind.
Nobody wants to face a business insurance claim. But if your business is accused of doing something wrong, nobody protects you quite like AXA.
If you're worried about any situation which could lead to a professional indemnity insurance claim, if your business has caused damage to property and is facing a public liability insurance claim, if someone who works for you has been hurt and is considering claiming on your employers' liability insurance, don't hesitate to contact us.
Our team of company insurance claims specialists will be available to talk through any concerns you may have and decide on the best plan of action. You can feel secure knowing that, if required, you can rely on expert legal support, from solicitors specialising in business law to barristers and QCs. If attack is the best defence, we'll fight tenaciously to win the case. We understand that when your reputation could be at stake, you need full confidence in your cover. And, as one of the world leaders in financial protection, that's what AXA can offer you.
It's better not to face a company insurance claim. But it's reassuring to have AXA with you if you do.
